Before using this site, you should read the following important information relating to it. This information governs your use of the site and, by using it; you agree to be bound by our terms. If you do not agree please exit the site immediately. The contents of this website, including these terms, are subject to change by us without notice.
The products and services are not offered to any person or entity in any jurisdiction where the advertisement, offer or sale of such products and services is restricted or prohibited by law or regulation or where BlackStar would be subjected to any registration or licensing requirement.
The website is designed to be accesses through its principal product homepages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products and services.
BlackStar (Europe) Limited is registered in England No 06002407. Registered Office: 11 St James's Place, Mayfair, London, SW1A 1NP. Registered VAT number 898950639
This website shall be governed by and construed in accordance with English Law and is subject to the exclusive jurisdiction of the English courts. The information, products and services referred to on this website are not directed at any person or entity in any jurisdiction or country outside those where services may lawfully be offered by BlackStar.
The information on this website is provided "as is" and has been compiled in good faith to provide information about BlackStar and its products and services. It is believed to be correct, but we cannot guarantee the accuracy, timeliness, or completeness of any such information. BlackStar shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the website.
Before acting on any information obtained from this website you should check it by calling a BlackStar consultant.
Nothing contained on this website constitutes Investment, Legal, Tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any decisions.
BlackStar reserve the right to modify, suspend, or discontinue this website or any part of it, with or without notice, at any time, and shall not be liable to you or to any third party for any such modification, suspension or discontinuance of this website.
BlackStar shall not be liable for any losses or damages of any kind arising out of your use or inability to use the website, or in connection with any error, omission, or defect contained on this website. Furthermore, BlackStar accepts no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.
Access to and use of this website is at your sole risk and BlackStar does not warrant that the use of the website or ant material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
Nothing on this website should be construed as a solicitation or offer, or recommendation, to buy or sell securities or any other investment, or to provide any investment advice or service.
This website contains hypertext links to other websites which are hosted and maintained by third parties and which are not, or may not be, regulated. When you activate one of these links you leave the BlackStar website and we have no control over the content or security of any such site. You use such links entirely at your own risk and BlackStar accept no responsibility or liability for the content, use, or availability of such websites or for any loss or damage, however arising, as a result of their use.
At BlackStar, we place great importance on providing the highest standards of service to our clients.
However, we recognise that occasionally we do make mistakes. In these instances, we encourage our clients to advise us of their complaints so that we have the opportunity to put matters right.
We aim to get your complaint resolved as quickly as possible by staff with the right experience, knowledge and authority.
We want to:
This page explains what to do if you have a complaint about our service. It also outlines the timescales you should expect for resolving your complaint and who to contact if you are not satisfied with our response.
If you are not satisfied with any aspect of our service or products, please advise your Relationship Consultant in person, in writing, by telephone or email.
If your complaint relates to your Relationship Consultant then please advise our Head Office at our registered address. How long will it take?
Our aim is to address any concerns as soon as possible. If we are unable to resolve your complaint immediately we will, within 5 days:
In the majority of cases we will be able to resolve your complaint within four weeks. We will keep you regularly updated of progress during this time.
You may use information on this site for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced, stored, distributed, or transmitted to any other person or incorporated in any way into another document or other material unless you first get written permission.
To maintain the security of its systems, protect its staff and detect fraud and other crimes, BlackStar reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Such monitoring includes, but is not limited to, checks for viruses and other malignant code, criminal activity, and use or content which breaches the Groups policies.
BlackStar (Europe) Limited -11 St James's Place, Mayfair, London, SW1A 1NP
BlackStar Administration Centre -11 St James's Place. Mayfair, London, SW1A 1NP
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